Hoktun Agency
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View of the coast of Isla Mujeres from the sea, in Quintana Roo.

Isla Mujeres · Quintana Roo · Mexican Caribbean

Fill your season, not just your feed

Marketing for hotels, restaurants, real estate and tourism in Isla Mujeres. There is no bridge here: the business lives off whatever arrives on the ferry and off what a guest finds on Google before opening Booking. Bilingual strategy, campaigns that report, and no black boxes.

  • Spanish and EnglishOn the island the MBA from the States and the owner who lives on Calle 41 sit at the same table. Content runs in both languages, with the same care
  • Built around seasonsThe island has a short, expensive window. The plan follows your real weekly occupancy, not a generic calendar
  • Your accounts stay yoursAccess, audiences and data remain with you. No lock-in after month four
dashboard-hotel-q2
+38%Direct bookings
-24%Cost per booking
5.1xROAS on Meta Ads

Illustrative example for a boutique hotel on Isla Mujeres. Figures are agreed in writing before we start.

Where a team like ours works
  • Google Business Profile
  • Local SEO
  • Meta and TikTok Ads
  • Google Hotel Ads
  • Booking and Expedia
  • Tripadvisor
  • WhatsApp Business
  • Email and CRM
  • Google Analytics 4
  • Email marketing

Services

Six practices, one team

We do not sell fixed packages. We build the team around the bottleneck your business has right now, and adjust it every quarter.

Brand strategy

What works in the Riviera Maya comes up short here: the same brochure puts you on the same map as Cancún. The island needs its own position, and therefore its own strategy.

  • Local and regional competitive analysis
  • Value proposition and positioning
  • Messaging by segment: short stay, long stay, family
  • Naming, identity and brand voice

Direct bookings

The goal is not likes: it is filling rooms and tables without paying commission. We work on direct-booking share and ADR.

  • Google Hotel Ads and metasearch
  • Meta, TikTok and search campaigns by zone
  • Campaigns by source market: US, Canada, Europe
  • Pre-arrival and post-stay email flows

Content and social

An editorial plan on a real calendar, in Spanish and English, including the two things that weigh most today: reviews and recommendations.

  • Reels, TikTok and travel content
  • Review management and online reputation
  • OTA listing optimisation
  • Editorial calendar with named owners

Local SEO

So the person searching "boutique hotel on the water in Isla Mujeres" finds you, not only the people who already know you.

  • Google Business Profile and map SEO
  • Keyword research in Spanish and English
  • Site architecture and Core Web Vitals
  • Landing pages by zone and by service

WhatsApp and CRM

On Isla Mujeres the deal closes on WhatsApp. We leave your business open, with fast replies and real follow-up.

  • WhatsApp Business with catalogue and quick replies
  • Quote and lead follow-up
  • Segmentation by trip type
  • Win-back and repeat campaigns

Analytics

One place to see occupancy, cost per booking, ADR and return. Numbers for decisions, not for showing off in meetings.

  • GA4, Meta Pixel and consent handling
  • Dashboard of the KPIs your business runs on
  • Attribution for direct bookings
  • Monthly review with concrete actions

Sectors

Where we already know how to move the needle

The island has its own economy and its own conversation. It does not sell with the same brochure as Cancún, and that is where your season gets decided.

Waterfront hotels

Boutiques on Playa Norte and Playa Sur, hostels and long-stay houses. Guests rarely arrive with three nights booked: they book one and stay three if something goes right. The work is on that second night.

Playa Norte · Playa Sur · Calle 41

Food and beverage

Restaurants in El Centro, bars, cafés and tables built around local product. Foot traffic on the street and the ferry flow set your season more than any campaign. Less delivery platform, more table that comes back.

El Centro · Playa Norte

Real estate and development

Pre-sales, subdivisions and land. Few units for sale and buyers who compare three islands before deciding. Tracking per construction phase, and content that justifies the price before the visit.

El Centro · Garrafón area

Experience tourism

Scuba, tour operators, charter boats and the Turtle Sanctuary. The high-season diary fills in a few weeks, so you have to sell before it fills, not after. English campaigns for the market already on the island.

Garrafón · Punta Sur · Playa Norte

Long stays and remote work

Long-stay accommodation, coworkings and services for people who stay weeks. Not the same customer as the day tripper: they arrive with a three-week calendar and need a different offer.

Isla Mujeres · South coast

Professional services

Clinics, dentistry, law firms, education and B2B services. The island is a small market with thin margins: you win it with referrals and steady follow-up, not with ad spend.

Isla Mujeres

Process

Four phases, no surprises on the invoice

Each phase has a deliverable and an exit criterion. If a phase is not met, we stop and talk about it.

  1. 01

    Diagnosis

    Two weeks. Review of your data, competitors in your area, reviews and listings. Deliverable: a situation document with the three levers that move the needle most, plus a 90-day plan with numbers.

  2. 02

    Strategy

    One month. Positioning, messaging, channels and budget with a base, conservative and aggressive scenario, tied to your actual high and low season calendar.

  3. 03

    Execution

    Every two weeks. Content, campaigns, SEO and automations in two-week sprints. Short report and a 45-minute review.

  4. 04

    Optimisation

    Ongoing. Budget reallocated against real cost per booking, new messaging hypotheses, and next quarter's plan with what we learned written down.

Engagement models

Three ways to start

Indicative pricing. The real number comes out of the diagnosis, once we know what actually needs doing.

Diagnosis

2 weeks

Full audit, 90-day plan and investment scenario. Deducted from the first quarter if you sign.

  • Data and competitor review in your area
  • Listing and review audit
  • 90-day plan document
  • 90-minute presentation
Start here

Retainer

3 to 12 months

Part-time dedicated team with quarterly targets. Renewed quarter by quarter based on results.

  • 1 to 3 dedicated people
  • Targets with an agreed KPI
  • Access to all your systems
  • 30 days notice, no lock-in
Talk about a team

Every model includes a results report, follow-up meetings, and access to the dashboards where the numbers live.

Why us

Four things we do differently

We understand seasons

A marketing plan that does not know when your high season starts is a plan that cannot work. On Isla Mujeres that window is short, so we plan against your real weekly occupancy.

Both languages, same quality

Content and campaigns in Spanish and English at the same standard. Never a Spanish version translated in a hurry.

We measure bookings, not likes

An Instagram like does not cover payroll. We report direct bookings, cost per booking and return on ad spend.

Everything is documented

Every campaign, template and dashboard is written down. If we part ways, your business keeps the whole system.

FAQ

What people ask us before signing

How long until we see results?

On paid campaigns the first signals show up between week three and week six: better cost per booking and more volume. On SEO and brand, the horizon is two to six months. We will not promise results in 30 days if your sales cycle is longer; that would be commercial nonsense.

How do you set targets?

We start from your real numbers: direct-booking share, ADR, monthly occupancy, average ticket and sales capacity. From there we set a booking target and a cost-per-booking target, with a conservative scenario we sign off each quarter.

Who manages our accounts?

You do. We ask for partner-level access and the business stays yours. If the relationship ends, you keep the accounts, the conversion history and the audiences. We work this way from day one.

What do you need from our team?

One point of contact who can make decisions, access to your ad and analytics accounts, and a 45-minute meeting every two weeks. For content, either a brand voice or permission to write in your tone.

Do you work with small businesses?

Most businesses on the island are small and thin on margin. Yes, as long as there is budget for the main channel and access to the data. If the best recommendation is to not spend on marketing and to fix the product, the website or the reviews first, we will say so during the diagnosis even if it costs us the project.

How does the process start?

A 30-minute call to understand the context. If it fits, we run the two-week diagnosis. With the report in front of you, you decide whether to continue. No commitment, and no chained sales calls.

Contact

Tell us the bottleneck

That is all we need. Within 24 hours you get a first read and three specific questions.

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